Yes. We process credit card payments via PayPal. Customers using this payment method will receive an invoice from PayPal. Simply click "View and Pay Invoice" to enter your credit card information. It's that easy! After PayPal notifies us that your invoice is paid, your order will be released for shipment. Customers do not need to set up a PayPal account to use this payment method. Please note that a 5% processing fee will be charged. Contact Cyclotron if you would like to use this payment method.
Maybe. Return items must be in unused condition; used items cannot be returned for credit. Non-stock, special order items may not be returned. Please contact Cyclotron prior to returning item and an RA will be issued. Return shipping charges will be the customer's responsibility.
Serial numbers on most systems are located at the upper left-hand corner of the electrical enclosure. They are also clearly stated on page 1 of the system manual. Systems manufactured since 2012 also display the serial number inside the electrical enclosure - typically on the bottom. Serial number format is nnnn-nn for systems manufactured from 2008 to present.
Maybe. Customers outside of the US or Canada must have the ability to pay for purchases using PayPal. Also, customers must supply a UPS/FedEx account for shipping charges.
Customers may purchase direct from Cyclotron upon approved credit. For further information, please see "How do I set up payment terms?" (above).
Cyclotron has terms with a number of regional and nationwide industrial supply resellers. Please contact us if you need further assistance with finding a reseller in your area.
Yes. Be advised that there may be a minimum order quantity for special orders. Please contact Cyclotron with your specifications.
Yes. We can supply sample filter media measuring 12" x 12" for evaluation purposes.
No. We do, however, work with OEMs and resellers to distribute our products.
No. Please contact Cyclotron with your need and we will provide telephone/email support.
No. Our systems are designed to be easy to install, with a few simple connections to hoses and an electrical supply.
Maybe. Please contact Cyclotron to discuss your needs.
No. Cyclotron manufactures filter systems to order and does not maintain a supply of completed systems.
Yes. The warranty period on our filter systems extends one year past ship date from our facility.
Most of our components are CE and/or UL approved. We currently have CE certification on industrial machinery.
No. There is an endless array of variables between fluids and solids that could be used with our hydrocyclones. Tests can be conducted by an outside lab for a fee, per sample, if necessary.
